Term and Conditions

Cancellation 48 hours prior to appointment to receive full refund.


Stat Lab is a direct-to-consumer, online lab test purchasing service. By using this service, you agree to be bound by these Terms & Conditions and other applicable laws. Walk-In Lab reserves the right to make changes at any time and changes will be effective immediately upon publishing. If you do not agree to comply with these Terms & Conditions, please do not use this website. By utilizing this site, you agree to the following:
you are over the age of 18;
  • the information you submit while purchasing a lab test is truthful and accurate;
  • you will not copy any images, text or structure from this website;
  • you will use the site according to instructions and intended use; and
  • you will abide by the Purchase Policy and Medical Disclaimer as defined below.

Purchase Policy

The information on this website is for informational purposes only. Walk-In Lab makes no expressed or implied warranties, representations or endorsements whatsoever with regard to the services provided. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided. Walk-In Lab shall not be liable for any cost or damage arising either directly or indirectly from any transactions conducted or information conveyed on the website. Walk-In Lab offers no assurance of uninterrupted service or error-free service. Walk-In Lab does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained on the website.

The users of this website agree to indemnify, defend and hold harmless Walk-In Lab, its officers, directors, employees, agents, licensor’s, suppliers and any third party information providers to the website from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms & Conditions by the user.

Discount coupon codes issued by Walk-In Lab are issued as a courtesy to our customers. Orders placed that do not meet the requirements or after expiration will be processed without the discount. Monthly specials will only be honored during the month they are featured. Site-wide percentage-off sales exclude Home Test Kits and Monthly Specials. Health Care Providers are not eligible for additional discounts. Refunds will not be given retroactively. Coupons are not redeemable for cash and only one may be used for each purchase. Adjustments, credits and/or refunds for discount codes not entered at the time of ordering will not be issued.

Refunds are only permitted prior to submission of specimens for testing. Within seven (7) days of purchase, a full refund will be issued using the original payment method. Within eight to one hundred eighty (8-180) days of purchase date, a full refund less a $10 cancellation fee will be issued. After one hundred eighty-one (181) days a full website credit will be issued upon request and the credit will expire one (1) year from the purchase date.  No refunds or credits issued after one year of purchase.  All ALCAT Home Test Kit orders are subject to a $50 cancellation fee.

Lab orders are valid for six (6) months from the date of purchase. If you do not use your lab order within this time period it expires. Lab orders will be renewed at no charge for another six months if requested within one year of purchase.  Once a lab order has been used it will be removed from your CLR.

This website shall be governed by and construed in accordance with the laws of the State of Louisiana without giving effect to any principles or conflicts of law. This website is owned and operated by Walk-In Lab, LLC. All of the information contained herein is the exclusive property of Walk-In Lab, LLC.

Please note that Walk-In Lab only operates within the United States. Due to state laws prohibiting direct-access testing, we are unable to offer services through LabCorp in New York, New Jersey, Rhode Island, Maryland, and Massachusetts and through Quest Diagnostics in New York, New Jersey, and Rhode Island. If ordering a Home Test Kit, please Contact Us if you reside in one of these states or outside the United States

Please also note that LabCorp, Quest Diagnostics, and Walk-In Lab’s ordering physicians require that patients tested be at least 18 years old. Walk-In Lab is unable to process orders for anyone under the age of 18 at this time.

Questions, concerns, and comments are always welcomed. Contact Us to ensure customer satisfaction, Walk-In lab contracts with Verified Reviews, a third-party review company. Visit Verified Reviews to see what our customers have to say about us. Customers may receive occasional emails asking you to rate our performance

Low Price and Service Satisfaction Guarantees

Only Walk-In Lab will match any lower price you find online at a competitor’s website. Price matches will only be issued for respective labs. The total price includes any applicable processing or handling fees. If you locate a lower price online, prior to placing your order, Contact Us or call 1-800-539-6119. Price adjustments will not be made once an order has been placed. Coupons cannot be applied to price matches.

Only Walk-In Lab guarantees your satisfaction. If for some reason you are not completely satisfied or in agreement with the results of your test and want a redraw, Contact Us or call 1-800-539-6119 within seven (7) business days of your original draw date. You would need to pay for the redraw at the same price as the original. If the results come back drastically different, in most cases greater than a 10% difference, you will be refunded for the second test.

Gift Cards

  • Gift Cards can only be used online at Walkinlab.com.
  • Gift Cards will not be returnable or exchangeable for cash, except in states where required by law.
  • Coupons and other discounts may not be used to purchase Gift Cards.
  • A Gift Card cannot be used to purchase Gift Cards.
  • Purchase amounts that exceed the value of the tendered Gift Card will require a payment for the balance due.
  • To obtain your Gift Card balance go to your account information or contact our customer service at 1-800-539-6119.
  • Gift Cards do not expire, and we do not assess any service fees for non-use.
  • Gift cards are not reloadable